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September 11th Recovery Program Help Center
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E-mail this pageSeptember 11 Frequently Asked Questions
Who is eligible for September 11 assistance and services?
The following groups are eligible:
Families Of Deceased or Missing
Those who lost a family member as a result of the September 11, 2001 attacks at or in the immediate vicinity of the World Trade Center, the Pentagon, or the site of the plane crash in Shanksville, Pennsylvania.
Seriously Physically Injured and Family
Individuals who, as a result of their presence on September 11, 2001 at or in the immediate vicinity of the World Trade Center, the Pentagon, or the site of the plane crash in Shanksville, Pennsylvania, suffered a non-respiratory, verifiable, serious physical injury or physical injury or condition casually related to the September 11 disaster for which they were admitted to a hospital for a minimum of 24 hours during the one-week period from September 11 to September 18, 2001.
Other Injured
Individuals who, as a result of their presence on September 11, 2001 at or in the vicinity of the World Trade Center, the Pentagon or the site of the plan crash in Shanksville, PA, suffered a non-respiratory physical injury or physical condition casually related to the September 11 disaster, for which they received/began outpatient medical treatment during the one week period of September 11 to September 18, 2001.
Displaced Residents
Individuals who lived south of Canal Street in Manhattan on September 11, 2001, who as a direct result of the terrorist attacks of that day, were either displaced from their home, had their home damaged, or had access to their home disrupted.
Disaster Responders and their Families
Authorized uniformed personnel (e.g., police, fire, and rescue), construction site workers, volunteers, and the staff of relief and government agencies, officially deployed to restricted areas in the immediate vicinity of the World Trade Center, the Pentagon, or the site of the plane crash in Shanksville, Pennsylvania.
This includes those who suffered a non-respiratory injury or physical condition casually related to the September 11, 2001 disaster for which they sought out outpatient medical treatment within 48 hours after sustaining their injuries or physical condition.
For others not mentioned above
The Red Cross coordinates its services with other agencies serving the needs of people affected by events of September 11, 2001. Even if you are not eligible for Red Cross services, there is help available. Please call the 24-hour September 11th Support Hotline at 1-866-689-HELP (4357).
What services are you providing for families of the deceased or missing?
Family Support Services
A trained Family Support Specialist will be assigned to you upon request to provide assistance, including support, guidance, coordination of resources, case management, and information and referrals.
Mental Health Services
- Information and Referral
- Clinical Case Management
Financial assistance for out-of-pocket uncovered expenses for:
- Counseling - individual/group/family/couples
- Psychotropic Medications
- Psychiatric Hospitalization
- Inpatient/Outpatient Substance Abuse Treatment
Financial assistance for Mental Health and Health Services is based on financial need.
Health Services
- Information and Referral
- Clinical Case Management
Financial assistance for Mental Health and Health Services is based on financial need.
Financial Assistance
- Family Gift Program
- Supplemental Gift Program
- Special Circumstances Gift
- Additional Financial Support
Please speak to your assigned Family Support Specialist or call the Red Cross Call Center at 1-877-746-4987 for information and program guidelines.
What services are you providing for people who were seriously injured physically and their families?
Family Support Services
A trained Family Support Specialist will be assigned to you upon request to provide assistance, including support, guidance, coordination of resources, case management, and information and referrals.
Mental Health Services
- Information and Referral
- Clinical Case Management
Financial assistance for Mental Health and Health Services is based on financial need.
Financial assistance for out-of-pocket uncovered expenses for:
- Counseling - individual/group/family/couples
- Psychotropic Medications
- Psychiatric Hospitalization
- Inpatient/Outpatient Substance Abuse Treatment
Health Services
- Information and Referral
- Clinical Case Management
- Financial assistance for out-of-pocket uncovered expenses for healthcare for injury or physical condition causally related to the September 11, 2001 disaster.
Financial assistance for Mental Health and Health Services is based on financial need. Health Services apply only to the physically injured.
Financial Assistance
- Family Gift Program
- Supplemental Gift Program
- Special Circumstances Gift
- Additional Financial Support
Please speak to your assigned Family Support Specialist or call the Red Cross Call Center at 1-877-746-4987 for information and program guidelines.
What services are you providing for people who suffered other injuries?
Family Support Services
A trained Family Support Specialist will be assigned to you upon request to provide assistance, including support, guidance, coordination of resources, case management, and information and referrals.
Health Services
- Information and Referral
- Clinical Case Management
- Financial assistance for out-of-pocket uncovered expenses for healthcare for injury or physical condition causally related to the September 11, 2001 disaster.
Financial assistance for Health Services is based on financial need.
Financial Assistance
Please speak to your assigned Family Support Specialist or call the Red Cross Call Center at (877) 746-4987 for information and program guidelines.
Blood Donation Help Center
To learn more about blood donation opportunities, visit the American Red Cross blood donation web site at http://www.givelife.org/ or call 1-800-GIVE-LIFE (1-800-448-3543). Individuals wishing to make a blood donation can also contact the Central Florida Blood Bank at http://www.cfbb.org/.
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